Privacy Policy

Effective date: January 2025

Martin O’Neill (“we”, “us”, “our”) is committed to safeguarding the privacy of everyone who visits or makes a purchase from www.martinoneill.com. This policy explains how we collect, use and protect your personal data, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

We trade as Martin O’Neill, sole trader, based in Scotland.

If you have any questions about this policy or how we handle your data, you can contact us via the contact form on the website or by email at martin@martinoneill.com.

2. What information we collect

We may collect and process the following information:

  • Contact details you provide when making an enquiry or purchase (name, email address, telephone number and delivery address).

  • Order details relating to products or services you purchase.

  • Payment information processed securely via our payment partners (Stripe and PayPal). We do not store or have access to your full card details.

  • Technical information such as your IP address, browser type, and pages visited (via cookies and Google Analytics).

  • Email preferences if you choose to subscribe to updates or marketing emails.

3. How we use your information

We use your data to:

  • Process and fulfil your orders, including delivery and customer support.

  • Communicate with you regarding your purchase or enquiry.

  • Improve our website, services and user experience.

  • Send optional marketing updates (only if you have opted in, and you may unsubscribe at any time).

4. Lawful basis for processing

Our lawful bases for processing personal data include:

  • Contract: to process and deliver your orders.

  • Legal obligation: to comply with tax and accounting requirements.

  • Consent: where you have agreed to receive marketing emails.

  • Legitimate interests: to maintain and improve our website and customer experience.

5. How your information is stored and shared

Your data is stored securely and only retained for as long as necessary.

We may share limited information with trusted third parties who help us operate the business, including:

  • Payment processors: Stripe and PayPal

  • Delivery partners: Royal Mail Click & Drop or equivalent couriers

  • Website hosting and analytics: WordPress, WooCommerce and Google Analytics

All third-party partners are required to comply with data-protection laws and are not permitted to use your information for their own marketing purposes.

6. International data transfers

Some service providers (e.g. Stripe, PayPal, Google Analytics) may process data outside the UK or EEA. In such cases, appropriate safeguards (such as Standard Contractual Clauses) are in place to ensure your data is protected.

7. Cookies

We use cookies to enable website functionality and to collect anonymous analytics data. You can adjust your cookie preferences or block cookies in your browser settings.

Learn more at www.allaboutcookies.org.

8. Your rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent to marketing

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise these rights, contact info@martinoneill.com.

9. Updates to this policy

We may update this policy periodically. Any significant changes will be noted on this page with a new effective date.